Redmine is an open-source, flexible project management web application. Written using Ruby on Rails framework, it is cross-platform and cross-database.

Our instance of the tool lives here: https://projects.dojo4.com/.

We use Redmine for:    

• project support
• flexible issue tracking system
• client communication
• time tracking

Redmine use protocols:

• Except for the most generalized work, if you are working on something please make sure it maps back to a ticket in Redmine - if one does not exist, please create one
• Whenever possible, please log time (billable and non-billable) to specific tickets
• Push all communication into Redmine. Any substantive email communication shall be added to an existing ticket or turned into a new one. Do not allow communication to remain hidden, inaccessible and untrackable in email (or other mediums) - promote tranparency, trackability and collaboration by exposing that communication in a Redmine ticket.
• Check your board regularly and keep it clean and up-to-date: https://projects.dojo4.com/my/page

Clients

As much as we try to consolidate our project communication and tracking to Redmine, we ask clients to do the same. The Client Redmine Orientation is here.